Privacy Policy

1. Information we collect

We collect the following categories of information:

• Account & company information — company name, contact first and last name, email address, phone number (used to verify your business and activate your account, and to contact you about your registration and service), and preferred language, provided when you register or that your account administrator provides.
• Shipment & billing data — orders, shipments, tracking statuses, and invoices associated with your company, used to operate the Service.
• Device & notification data — a push notification token (e.g. Firebase Cloud Messaging) and device platform (iOS/Android) so we can send you order and invoice notifications.
• Usage & log data — technical information such as app interactions, timestamps, and error logs, used to operate, secure, and improve the Service.

2. How we use your information

• Provide and operate the Service, including shipment tracking and invoicing.
• Verify your business and activate your account, including contacting you by phone to complete registration.
• Authenticate you and keep your account secure.
• Send you operational notifications about your orders and invoices, by push notification and, where you have provided a phone number, by phone or messaging services (such as SMS or WhatsApp).
• Provide customer support and respond to your requests.
• Maintain, troubleshoot, and improve the Service.
• Comply with legal, tax, and accounting obligations.

3. How we share information

We do not sell your personal data. We share it only:

• Service providers — e.g. Google Firebase for push notifications, cloud hosting providers, and our billing/accounting systems, who process data on our behalf under appropriate safeguards.
• Within your organization — your company’s administrators and authorized users may access shipment and invoice data.
• Legal & safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of GoTransport, our users, or others.

4. Data retention

We retain personal data for as long as your account is active and as needed to provide the Service. Shipment and invoice records may be retained for longer where required to meet legal, tax, and accounting obligations, after which they are deleted or anonymized.

5. Security

We use administrative, technical, and organizational measures to protect your data, including encrypted transport (HTTPS) and hashed passwords. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. To exercise these rights, contact us at privacy@go-transport.com.

Account deletion. You can request deletion of your account at any time from within the app (Account → Delete Account) or via our account deletion request form. We remove your login and personal contact details; invoices and order records are retained where required by law and otherwise deleted.

7. Notifications

With your permission, we send push notifications about order status changes and invoices. You can disable push notifications at any time in your device settings; this does not delete your account. Where you have provided a phone number, we may also contact you about your orders, invoices, and account by phone or messaging services (such as SMS or WhatsApp).

8. Children's privacy

The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal data from children.

9. International data transfers

Your data may be processed in countries other than your own. Where it is transferred internationally, we take steps to ensure appropriate safeguards are in place.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above.

11. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at privacy@go-transport.com — GoTransport SARL, Near Beirut International Airport, Old Airport Road, Beirut, Lebanon.